Interviews for floor staff position should be considered as teachers rather than monsters. An interview brings you many steps closer to the real thing – the actual job. Preparing for an interview is imperative to success.
When you go in prepared, you win more than half the battle. The rest depends on how well you answer the questions aimed at you, and what your body language communicates. Most of these things are covered when you do the preparation part so you do not really need to worry. However, there is still a chance that you might slip – be prepared for that as well.
If you are soon appearing for the interview for a floor staff member position, here is a list of interview questions and answers that you can refer to:
Floor Staff Interview Questions and Answers
Give us a brief account of the duties that you have performed in the role of a floor staff member?
I have been actively involved in greeting and seating customers / patrons, pouring welcome drinks and water, offering appetizers, relaying orders to the kitchen area and following up on them, assisting waiters in serving orders, bussing tables and buffets, performing cleaning and sanitization duties, and handling checks and payments.
What is the one skill that you have discovered to be absolutely necessary when working as a floor staff member?
I believe that the ability to multitask is foremost in this role, as one has to do many things at the same time.
What does good customer service mean to you?
Good customer service is everything for me. I strive hard to make sure that no patron leaves unhappy, and ensure that I work according to the guidelines provided to me to make this possible.
As far as your non-customer contact duties are concerned, what is your experience?
Apart from customer interaction, I have been handling stock management duties, performing inventory counts, and ensuring that the sanitization and cleanliness of the restaurant is handled in a profound manner.
What would you do if a patron was rude to you? How would you handle the situation?
Working in the hospitality or food service industry is certainly no bed of roses. We see hostile situations quite often. If a customer is rude, I will remain calm and try to resolve his issue according to the restaurant’s regulations.
What are your long-term career plans?
I am still learning the ropes. Eventually, I hope to train as a waiter, working on the frontline and providing exceptional services to restaurant patrons.