Night Manager Job Description

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Position Overview

Night managers are hired across many industries, but mostly, in a hospitality setting.

The purpose of hiring night managers is to make sure that the night shift is properly managed, and that any hiccups or issues are resolved in an immediate manner. Working as a night manager requires one to possess exceptional skills in handling a wide variety of managerial tasks, especially during the nocturnal shift.

As a night manager, your main responsibility is to make sure that nocturnal operations of an assigned department are properly carried out.

Position Requirements

To work as a night manager in a hospitality capacity, one has to possess a degree in hospitality. In some cases, employers hire night managers even if they do not possess a degree, but have some background or experience in the field.

As a night manager, it is imperative that you possess excellent knowledge of handling customer care work, and ensuring that guest relations are properly managed. In addition to this, you need to know how to ensure the security of the department that you are responsible for, especially since you will be working during the night hours. Moreover, you need to possess excellent knowledge of handling front office work, and to oversee front desk activities.

Here is a list of duties that you will be expected to perform in the role of a night manager:

Night Manager Duties and Responsibilities

• Greet customers / guests as they arrive at the hotel during the night hours, and ensure that they are being serviced by guest relation officers.

• Provide guests with information on available services and facilities, and how to avail them.

• Ascertain that all night shift staff members are properly allocated, and are performing their work duties in
a profound manner.

• Assist front desk officers with reservations and bookings, and verify both before checking guests in.

• Create and maintain inventories of supplies and equipment needed during the night shift.

• Direct and oversee all assigned hotel operations, aiming to ensure guest satisfaction and safety.

• Conduct briefings for all staff members, ensuring that they are kept up to date with the goings on at the
hotel.

• Check each room to ensure that it is serviced properly, and handle any special requests in an urgent manner.

• Deal with complaints in an urgent manner, aiming to resolve them in an immediate fashion.

• Act as a point of contact for guests, ensuring that they are serviced according to hotel’s rules and regulations.

• Handle full night audits according to hotel’s rules, and oversee the preparation of daily summary reports.

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